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Privacy Policy

General

1. Introduction

Aumkar Jewellers (hereinafter referred to as “Company”) operates and provides the website aumkarjewellers.com (“Website”) accessible via computers, mobile devices, and similar platforms.

The terms “we”, “us”, and “our” refer to the Company; “you”, “your” refers to a registered user or a guest visitor of the Website.

By accessing, browsing, or using the Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, including how we collect, use, and protect your data.

2. Scope of This Policy

This Privacy Policy governs the collection, use, protection, and disclosure of:

  • Personal Information and other information you provide while using our Website;
  • Information collected via communication (email, text, or other electronic messages);
  • Data stored or transmitted during interactions on the Website.

This Policy does not apply to:

  • Information collected by third parties, including service providers, third-party links, content, or advertisements accessible through the Website.

3. Your Consent

By using our Website, you irrevocably agree and provide your consent to:

  • The collection, storage, processing, and use of your Personal Information;
  • The terms and practices outlined in this Privacy Policy.

If you do not agree, please do not use or continue accessing the Website.

4. Our Commitment to Privacy

  • We use secure technology to ensure a safe and powerful online experience.
  • Your data is handled with the utmost confidentiality and used only to serve you better.
  • Our data handling practices are regularly reviewed to maintain compliance with applicable privacy laws and data protection regulations.

5. Data Controller Information

The data controller in respect of this Website is:

Aumkar Jewellers Plot 69 , Sindhi Colony Banipark Jaipur 302016 📧 Email: info@aumkarjewellers.com

6. Legal Notice

In accordance with the Information Technology Act, 2000, this Privacy Policy:

  • Is an electronic record and does not require any physical or digital signature.
  • Is published under Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011, requiring the publication of rules, regulations, privacy policy, and terms of use for the Website.

Information We Collect

2.1 Server Log Information

  • Our Website is hosted on a third-party server, which automatically logs:

    • Your IP address
    • Date and time of access
    • Pages accessed and requests made
    • Referring website or URL
    • Browser type and version
    • Operating system details

  • This data is collected to ensure IT and network security, including:

    • Detecting and preventing unauthorized access
    • Identifying and mitigating malware or cyberattacks
    • Monitoring unusual or suspicious activity

❗ We do not attempt to identify you personally using server log data unless investigating suspicious or potentially criminal activity.

2.2 Personal Information You Provide

To use our services, you may be asked to provide personally identifiable information, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Age
  • Billing and shipping address
  • Demographic details (like PIN code, city, state)

This information (“Personal Information”) is collected:

  • When you register on our Website
  • During order placement
  • When interacting with us via email, text, or other modes of communication

You are required to create an account using a valid email address, which will be used as your user ID. Your personal data can only be accessed using your registered username and password.

2.3 Purpose of Information Collection

We use your information to:

  • Open and maintain your user account
  • Process orders and fulfill transactions
  • Communicate with you about orders or queries
  • Offer personalized content and product suggestions
  • Improve our Website functionality and user experience
  • Send marketing communications and newsletters (with your consent)
  • Detect and prevent fraud, money laundering, or other illegal activities
  • Comply with legal and regulatory obligations

2.4 Marketing Communications

  • When you subscribe to our newsletters or marketing updates, we collect your:

    • Email address
    • Device operating system
    • Country code

  • This data is stored securely on:

    • Our hosting server
    • Our third-party mail service provider’s server

  • You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the communication.

⏱ Please allow up to 7 business days for your unsubscribe request to be processed.

2.7 Optional Disclosure and Control

  • You are not obligated to provide any Personal Information.

  • However, withholding certain details may limit your access to features or services.

  • You may:

    • Choose not to use specific services
    • Opt out of communications
    • Use the unsubscribe form at any time

⏱ Allow up to 7 business days to process opt-out or unsubscribe requests.

Manner In Which We Collect Information

3.1 Voluntary Disclosure of Personal Information

  • We collect Personal Information only when you voluntarily provide it while:

    • Registering on the Website
    • Placing an order
    • Availing any of our services
    • Communicating with us (via email, contact forms, etc.)

  • The Personal Information you provide will remain strictly confidential, and:

    • Will be used or disclosed only for the purpose it was collected.
    • Will not be shared or used for any other purpose without your prior consent.

3.2 Automatic Data Collection

When you interact with our Website, we may automatically collect certain types of information, including:

  • Cookies: Small text files used to:

    • Recognize your browser
    • Store preferences
    • Improve user experience and website functionality

  • Device & Location Information:

    • We may collect device-related data such as:

      • Device type and operating system
      • IP address
      • Browser type
      • General location data (country, state, zip code)

    • We use IP-based geolocation, which does not pinpoint exact location, to customize content and provide region-specific services.

  • Usage Logs: Including pages visited, search queries, and interactions to improve performance and personalize services.

3.3 Information from Other Sources

We may also collect information from external sources, such as:

  • Updated shipping/delivery addresses from logistics or courier providers
  • This helps us update our records and ensure timely and accurate deliveries in future purchases.

3.4 Retention of Data

  • We retain your Personal Information and other data only as long as necessary to:

    • Fulfill the intended purpose of collection
    • Comply with legal and regulatory obligations

3.5 Internal Access and Confidentiality

  • Access to your Personal Information is restricted to authorized employees or partners who:

    • Require it to perform their duties
    • Are bound by strict confidentiality agreements

3.6 Your Consent

By accessing and using the Website, and/or voluntarily providing your Personal Information:

  • You consent to the collection, use, and sharing of your data in accordance with this Privacy Policy.
  • You understand and agree that your information may be used for service delivery, improvements, and communication, including location-based customization and internal analytics.

Payment Gateway

4.1 Use of External Payment Gateways

We engage third-party service providers to facilitate secure online payments on our Website. These include, but are not limited to:

  • Mobikwik
  • Google pay
  • Phone Pe
  • PayTM
  • AmazonPay
  • Verifone
  • 2Checkout
  • PayPal

When you make a purchase, your payment will be processed through the payment provider of your choice via their independent gateway.

4.2 Disclaimer on Third-Party Gateways

  • These third-party payment gateways are not operated or controlled by Aumkar Jewellers.

  • We do not screen, endorse, or verify their privacy policies or terms of service.

  • Therefore, we shall not be held responsible for:

    • The accuracy, completeness, or security of any information presented or collected on such platforms.
    • Any unauthorized transaction or privacy breach occurring via these third-party systems.

4.3 Cookies & Tracking

  • These external gateways may use cookies or tracking mechanisms.
  • While we use cookies on our Website, we do not have access to or control over cookies used by third-party payment providers.

4.4 Payment Authenticity

  • By proceeding with a payment, you confirm that the transaction is being made from your own bank account/credit card/debit card.
  • We assume no liability for transactions made using third-party accounts.

4.5 Refund Liability

  • Once payment is processed successfully via the chosen payment gateway, Aumkar Jewellers will not be liable to issue any refund for reasons outside of its control.
  • Any such concerns must be addressed directly with the respective payment provider.

4.6 Understanding Payment Terms

  • Before proceeding with any payment, users are encouraged to review the terms and conditions and privacy policies of the chosen payment gateway.
  • By using a payment gateway, you acknowledge that you are transacting on an external platform, and all activities or disputes arising therefrom fall outside the purview of Aumkar Jewellers.

4.7 No Financial Data Collection

  • Aumkar Jewellers does not collect or store any sensitive financial information such as:

    • Card numbers
    • CVV codes
    • Bank credentials

  • All such details are handled exclusively by the third-party payment gateway providers.

Cookies

5.1 Use of Cookies

When you interact with our Website, we and certain third parties may use cookies and similar tracking technologies to enhance your experience. These cookies may collect information such as:

  • Your IP address
  • User preferences and browsing patterns
  • Products viewed or added to cart
  • Cart identification
  • Country code and approximate location

This data helps us:

  • Understand how users interact with our Website
  • Personalize content and product recommendations
  • Improve Website functionality and performance

5.2 Consent to Use Cookies

By continuing to use our Website, you agree to our use of cookies as described in this Policy. If you choose to refuse or disable cookies, certain features or services of our Website may not function properly, and your experience may be limited.

5.3 Third-Party Cookies

We may also allow third-party service providers (such as analytics and marketing partners) to set cookies on your browser. These third-party cookies are subject to their own privacy policies, and we do not control their data collection or usage practices.

5.4 Your Agreement

By using our Website, you consent to our collection, parsing, and retention of data through cookies as necessary for:

  • Delivering services
  • Providing personalized shopping experiences
  • Analyzing performance
  • Enhancing security

User Profile On The Website

6.1 Maintaining Accurate Information

We are committed to keeping your Personal Information accurate, complete, and up to date. We rely on the most recent details provided by you to maintain relevant and current records.

If you wish to modify or update your Personal Information:

  • You may do so anytime by logging into your account and updating your profile settings.
  • Alternatively, you can email us at info@aumkarjewellers.com for assistance.

Note: Aumkar Jewellers will not be liable for any damages—direct, indirect, incidental, or consequential—arising from the disclosure of your Personal Information or other account-related data to third parties necessary for the fulfillment of services.

6.2 Customer Testimonials and Reviews

We may post customer testimonials and reviews on our Website, some of which may include Personal Information (such as your name, nickname, or location). Please note:

  • We obtain your consent via email before posting testimonials that include identifiable information.
  • When submitting a product review, you will be asked for a nickname and location.
  • If you wish to remove your testimonial or review, you may contact us at info@aumkarjewellers.com, and we will address your request promptly.

While we take reasonable steps to protect the content you share, please be aware:

  • We cannot guarantee complete security of publicly posted testimonials, reviews, or images.
  • Once published, such content may be misused by third parties, and you acknowledge and accept this risk.
  • All testimonials, reviews, and customer images submitted or displayed on the Website shall be considered the property of Aumkar Jewellers.

6.3 Email Communications

All email communications with us (including queries and feedback) are stored securely using a third-party email provider. By contacting us, you consent to the storage and processing of your messages through this provider.

Protection Of Your Data and Information

7. Data Security & Confidentiality

At Aumkar Jewellers, the privacy and protection of your Personal Information is of paramount importance. We are fully committed to safeguarding the confidentiality and integrity of any data you share with us.

7.1 Security Measures

We adopt a combination of physical, technical, and administrative safeguards to protect your Personal Information against:

  • Unauthorized access
  • Unlawful processing
  • Accidental loss
  • Unauthorized alteration or deletion
  • Unintended disclosure or transmission

Where we engage third-party service providers, such as logistics or payment gateway partners, we ensure that they are contractually bound to adhere to appropriate security protocols in line with our Privacy Policy.

7.2 No Absolute Guarantee

While we take reasonable and industry-standard precautions, no data transmission over the internet can be guaranteed 100% secure. You understand and agree that:

  • The transmission of information to and from our Website is done at your own risk.
  • We cannot warrant the absolute security of data despite our best efforts.

If you believe your interaction with us is no longer secure, please notify our Customer Care Team immediately at 📧 info@aumkarjewellers.com

7.3 User Responsibility

To further protect your data:

  • You are responsible for maintaining the confidentiality of your login credentials (username and password).
  • If you believe your credentials have been compromised, please update your password via your account settings or reach out to our support team.

7.4 Suspicious Requests

Please note:

  • We do not request sensitive personal data (such as payment information, OTPs, or passwords) via email, phone, or text messages.
  • If you receive any suspicious communications requesting such data, do not respond. Instead, forward the message to info@aumkarjewellers.com so we can take necessary action.

Disclosure Of User Information

8.1 Retention of Personal Information

We will retain your Personal Information and other Information only for as long as:

  • Necessary to fulfill the purpose for which it was collected, and
  • Required to comply with applicable legal, regulatory, contractual, or statutory obligations.

Once such information is no longer required, we ensure it is securely deleted or anonymized in accordance with our data retention policy.

8.2 Disclosure of Personal Information

We do not intentionally disclose your personally identifiable information to unauthorized third parties. However, we may disclose your Personal Information in the following scenarios:

A. Legal & Regulatory Compliance

We may disclose information in good faith when such disclosure is necessary to:

  • Comply with a legal obligation or government request,
  • Comply with judicial orders or lawful process,
  • Protect and enforce our rights, property, or safety,
  • Prevent or investigate fraudulent, unauthorized, or illegal activity,
  • Enforce our Terms of Use or other legal rights.

B. Third-Party Vendors & Service Providers

We may share Personal Information with trusted third parties such as:

  • Courier and logistics partners (using your shipping details),
  • Email and communication providers,
  • Website developers, hosting companies, and IT support teams.

These entities process your Personal Information on our behalf and are bound by confidentiality obligations and required to implement reasonable security practices.

8.3 Internal Sharing

We may share your Personal Information:

  • With our affiliated businesses, advisors, or business units,
  • When such sharing is in line with our legal obligations, confidentiality agreements, and internal data protection policies,
  • If doing so enhances the services we provide to you.

8.4 Consent-Based Sharing

We may share your Personal Information with any individual, business, or entity only with your prior consent for such disclosure.

Limitation On Information Sharing

9.1 Limiting Information Sharing

  • You may request to limit the sharing of your Personal Information and other Information with non-affiliated third parties, under specific circumstances as permitted by law.

  • However, you may not restrict the sharing of your information when it is:

    • Required for the provision of our services,
    • Necessary for our business operations,
    • Used for internal analytics or marketing of our own products and services.

9.2 Purpose-Driven Use

Your Personal Information and Information will be used solely for the purposes for which it was collected, unless:

  • You provide explicit written consent for an alternate use, or
  • We are legally obligated to disclose or repurpose the information.

9.3 Withdrawal of Consent

  • You have the right to withdraw consent to our use or sharing of your Personal Information at any time.

  • Such a request must be made in writing by emailing us at: 📧 info@aumkarjewellers.com

  • Upon receiving your written request:

    • We will inform you of the implications of withdrawal,
    • Process your request only upon your written confirmation of those implications.

  • Please note: In some cases, withdrawal of consent may affect our ability to provide certain services, and we may be required to discontinue services in accordance with applicable laws.

9.4 Opt-Out Rights Under Law

  • As permitted under law, you may opt out of our sharing of your Personal Information with third parties for purposes such as:

    • Direct marketing by non-affiliated parties, or
    • Marketing communications by affiliates and non-affiliates.

  • However, you cannot opt out of:

    • Our use and sharing of information related to your transactions, or
    • Information that reflects your experiences with us, which we may use for compliance, fraud prevention, or service improvements.

Retention And Disposal Of Information

10.1 Duration of Data Retention

  • We retain your Personal Information and other relevant Information on our systems or with trusted third-party service providers only for as long as necessary to:

    • Fulfill the purposes stated in this Privacy Policy,
    • Comply with applicable legal, regulatory, and contractual obligations, or
    • Protect our legal rights, business interests, and property.

10.2 Retention of Device Information

  • Please note: Device-related information—such as the user agent string, IP address, and other metadata captured through AWS CloudFront access logs—is retained permanently as part of our system-level security and performance logs.

10.3 Deletion & De-identification

  • We will take reasonable measures to delete or permanently anonymize Personal Information:

    • Once it is no longer required for the purposes it was collected,
    • Provided this complies with regulatory, legal, and audit requirements.

10.4 Your Right to Withhold Personal Information

  • You have the right not to disclose any Personal Information we request, subject to:

    • The regulatory compliance requirements that may mandate certain data for service fulfillment or legal purposes.

  • However, withholding such information may result in limited access to services or inability to complete certain transactions.

Guidelines For Children

11.1 Age Restriction

  • Our Website and services are intended for use by adults aged 18 years and above only.
  • If you are under 18 years old, you may browse the Website, but you must not register, make purchases, or submit any Personal Information to us.
  • We and our affiliates do not knowingly collect Personal Information from minors.

11.2 Collection of Information from Minors

  • The Website:

    • Does not collect Personal Information from children without prior verifiable parental or guardian consent.
    • Any such consent process will include an opportunity for parents or guardians to review, refuse, or withdraw consent and prevent further use or disclosure of the child’s information.

  • Without prior parental consent:

    • Information collected online from children will be used solely to respond directly to the child’s request and not for any other purpose.
    • The Website does not collect personally identifiable offline contact information from children.
    • The Website does not distribute any personally identifiable information of children to third parties.
    • Children cannot publicly post or distribute personally identifiable contact information via the Website.
    • The Website does not encourage children to provide more information than is necessary to use our services by offering games, prizes, or similar incentives.

12. Links to Third-Party Websites

  • Our Website may contain links to websites operated by other organizations.
  • This Privacy Policy does not apply to those third-party websites or their privacy practices.
  • We encourage you to review the privacy policies of any third-party sites you visit.
  • Aumkar Jewellers is not responsible or liable for the privacy policies, content, or practices of any third-party websites linked from our Website.

Merger, Sale, Or Other Asset Transfers

13. Transfer of Personal Information in Business Transactions

  • In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of assets, or transition of services to another provider, you consent to the transfer or sale of your Personal Information and other Information as part of such a transaction, in accordance with applicable laws and contracts.
  • Once transferred, we cannot control or be held responsible for how the acquiring or successor entity uses or discloses your Personal Information and Information.
  • We may also disclose your Personal Information with your explicit permission.

Disclaimer

14. Limitation of Liability

  • We are committed to protecting your Personal Information and other Information you provide or that we collect.
  • However, we do not guarantee or warrant that your Personal Information and other Information will always remain completely secure.
  • As a user, you acknowledge and agree that you assume all risks and responsibility for your use of the Website, the internet, and any information or documents you post (such as testimonials) or access through the Website, as well as your conduct both on and off the Website.

Server Location and Compliance With Data Protection Laws

15. Jurisdiction and Compliance

  • Our Website may be controlled and operated from outside India. By using the Website, you consent to the collection, transfer, use, storage, and disclosure of your Personal Information and other Information as described in this Privacy Policy.

  • You agree to comply with all applicable laws, including but not limited to:

    • The Information Technology Act, 2000
    • The Information Technology (Intermediaries Guidelines) Rules, 2011
    • The Information Technology (Procedure and Safeguard for Monitoring and Collecting Traffic Data or Information) Rules, 2009
    • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

  • You acknowledge that these statutory provisions are known to you, incorporated by reference in this Privacy Policy, and therefore not repeated here for brevity.

Changes To The Privacy Policy

16. Amendments to the Privacy Policy

  • We reserve the right to amend or update this Privacy Policy from time to time to reflect changes in applicable laws, our data collection and usage practices, Website features, services, or technological advancements.
  • When changes are made, we will notify you by appropriate means, such as posting the revised Privacy Policy on the Website’s landing page with an updated “Last Updated” date.
  • Unless otherwise stated, all changes will become effective immediately upon posting. We encourage you to periodically review this Privacy Policy carefully for any updates.
  • Your use, collection, and storage of Personal Information and other Information will be governed by the Privacy Policy in effect at the time such information is used, collected, or stored.
  • Continued use of the Website after any such changes signifies your acceptance and consent to the revised Privacy Policy.

Governing Law And Dispute Resolution

Here’s a polished version of your arbitration and jurisdiction clause for the Privacy Policy:

17. Dispute Resolution and Governing Law

  • You acknowledge and agree that any claims, controversies, actions, or disputes arising out of or in connection with this Privacy Policy, the Website, or the services provided shall be finally settled through fast track arbitration under the Indian Arbitration and Conciliation Act, 1996, as amended from time to time.
  • The arbitral tribunal shall consist of a sole arbitrator appointed by the High Court of Jaipur.
  • The place of arbitration shall be Jaipur , India, and the proceedings shall be conducted in the English language.
  • The arbitral award shall be final, binding, and enforceable on all parties.
  • The provisions of this dispute resolution clause shall survive the termination or expiry of the Privacy Policy.
  • Subject to the arbitration provisions above, any conflict, claim, controversy, action, or dispute related to the Privacy Policy shall be governed by and construed in accordance with the laws of India.
  • The courts of Jaipur shall have exclusive jurisdiction over all such disputes.

Getting Answers To Your Concerns

18. Complaints, Queries, and Feedback

  • We have established policies and procedures to address individual complaints and queries related to privacy. Upon receiving your complaint or query, we will investigate and make reasonable efforts to resolve or respond within thirty (30) days.
  • Please note that a reasonable fee may be charged for processing certain requests.
  • We welcome your comments and feedback. However, any information you submit through the Website—including suggestions, ideas, or other communications—shall become our exclusive property. We shall have no obligation to: (i) maintain such comments or suggestions in confidence; (ii) pay any compensation for them; or (iii) respond to them.
  • You agree that any comments or suggestions you submit will not violate the Terms of Use, infringe upon the rights of third parties, or cause harm to any person or entity.
  • By visiting and using our Website, you acknowledge and agree to the terms outlined in this Privacy Policy.

Contact Us

19. Contact Information and Grievance Officer

For any further queries or complaints related to privacy under applicable laws and regulations, you may contact us at:

Email: info@aumkarjewellers.com

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of our Grievance Officer are as follows:

Grievance / Nodal Officer: Name: Mr. Rishab Rajsinghani Email: info@aumkarjewellers.com Mobile: +91-8881666600 (Available Monday to Saturday, 11 AM – 7:45 PM IST)