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Return & Cancelation

Return & Cancelation Information

We strive to ensure the best experience while selecting and buying your products.
Despite our best efforts, there may be circumstances beyond your or our control requiring a return.
To help you smoothly navigate cancellations or refunds, we have clearly outlined our policies below.
Our goal is to make sure you don’t face any issues if you decide to cancel or request a refund.

Pre-Shipment Cancellations:

Can I cancel my order if I change my mind after ordering?

Yes, you can cancel non-ready-to-ship products within 24 hours of placing the order.
Cancellations are not allowed for products procured for special festival occasions or limited-time offers curated by the marketing team.

Why a 24-hour deadline?

Once your order is confirmed, processing begins immediately.
Activities like Manufacturing, packaging, customizing, and logistics coordination start right away, and in most cases, the item has already entered production or dispatch phases.

What if I cancel after 24 hours?

Cancellations after 24 hours are handled case-by-case by our Customer Care team, depending on how far the order has progressed.
Refunds in such cases are issued in the form of a Store Credit only.
Store Credits can be redeemed on our website within a specific validity period.
Order cancellations are processed within 2 business days, and a confirmation email will be sent once complete.

Could there be delays due to unforeseen circumstances at Aumkar Jewellers?

Although we aim to ship orders on time, delays may occur due to stock unavailability or other unforeseen issues.
In such cases, we will send formal communication offering you two options:
- a) Accept a Store Credit of equal value to use for another purchase.
- b) Request a refund of your paid amount (terms apply).

What if I can’t find an alternative item?

A full refund (including product and shipping charges) will be initiated without deductions.
Additionally, we may offer a Store Credit or discount coupon as compensation, depending on the order value and delay in communication.

Post Shipment Returns

Q: I received the order but there's an issue. Can I return the items?

Yes, returns are accepted at Aumkar Jewellers under specific conditions.

Q: How soon should I get back to you?

You must report any complaints within 48 hours of receiving the product.
This applies to issues such as damage, manufacturing defects, or incorrect items.

Q: When are returns not accepted?

Returns are not accepted for products from the ‘Sale’ section, unless:
- There's a manufacturing defect, or
- A wrong item was shipped.
Returns are not accepted if the item is shipped back more than 3 days after delivery.
Do not dispatch products before receiving a “Return Accepted” email from us.

Q: What are the steps to return an item?

Inform Aumkar Jewellers
- Email us your concern within 48 hours of delivery.
Receive Return Authorization Email
- We will confirm acceptance of your return request within 2–3 business days.
- We may request a photo of the item for internal review.
Ship the Item Back
- Use Registered Local Postal Service with tracking only, with insurance.
- Item must be in original condition, with tags, accessories, and packaging.
- Label the package clearly as "Defective Items for Returns" and "Not for Sale".
Inspection at Warehouse
- Returned items are reviewed by our team to confirm the reported issue.
Resolution Offered
- Based on inspection, we may offer:
  - a) Store Credit, or
  - b) Refund (based on the case).

Q: What if the issue was Aumkar Jewellers’ fault?

If the error is on our part, you may choose between:
1. Item Replacement
2. Store Credit
3. Full Refund

Q: What will be the value of the refund or credit?

100% refund of the product value including shipping.
Refund amount will not exceed what you originally paid.

Q: What if I paid for return shipping?

If the error was on our end, we will reimburse your return shipping cost.
For all other returns, shipping charges are borne by the customer.

Q: Are there cases where limited or no options are offered?

Yes. In the following cases, limited solutions may apply:

If the return is not due to an error from our side:
- Refunds are given as Store Credit only.
- If you used Free Shipping, the original shipping cost will be deducted from the refund.
If delays are caused by natural disasters, public holidays, or government intervention, no refunds, returns, or exchanges will be processed.
If the issue is due to a customer's ordering error, the customer must pay additional shipping costs.

More Details About Refunds:

Q: I'm thinking about seeking a Refund. Are there any specific points to know?

Refunds are initiated within 2 business days of approval.
The amount is credited back based on your bank’s or credit card issuer’s timeline.

Q: How long will the refund process take?

Timeframes depend on:
- The payment method used (debit/credit card, bank transfer).
- Your bank’s internal policies.
- Local laws and processing times.

Q: Are there any reasons for delays from the bank/credit card company?

Refund processing for debit/credit cards is managed solely by the card service provider.
Nationalized Banks may take longer due to internal processing timelines.
Banks usually notify via SMS only if the refund is more than ₹5000. For smaller refunds, check your bank statement.
If you used a Coupon Code or Store Credit, the refund will be returned in the same form—not as cash, per legal guidelines.

Q: Are there any deductions or charges in refund processing?

Credit Card Payments:

A 10% fee (5% during payment + 5% during refund) will be deducted from the refund.
Alternatively, opt for Store Credit to avoid these fees and receive 100% refund value.

Bank Transfers:

Refunds for payments made via bank transfer will be issued to the same bank account from which the payment was originally made.
No refunds will be made to alternate bank accounts.

International Transaction Fees:

Cross-border fees charged by your bank will not be refunded.
These are levied by your bank, not by Aumkar Jewellers.

Local Taxes/Duties:

VAT, customs duty, and import taxes are to be paid by the customer as per local laws.
Aumkar Jewellers will not refund these charges.

Need Help?

If you're unsure about any part of this policy or need assistance:

Use our Live Chat, or
Email us at info@aumkarjewellers.com